[Hiring] Intake Specialist @Voxidea-Stafi

Role Description

Ready to grow your career from home? Your future begins here. Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies. We’re hiring Bilingual Contact Center Agents to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! 🚀✨

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝
• Collect important information to understand client needs and assess how the firm can help. 📝
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬
• Complete legal forms and manage records of customer interactions. 📋
• Schedule and coordinate consultations with legal experts. 📅
• Follow up with clients to ensure their needs are met or provide additional support. 🔄
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑

Qualifications

• Holds a bachelor’s degree. 🎓
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼
• Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️
• Has previous experience in sales, customer service, or a legal background (preferred). 🏅
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️
• Demonstrates excellent organizational and time-management skills. 🏅
• Maintains discretion and confidentiality when handling sensitive information. 🔒
• Permanently resides in Latin America. 🌍
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻

Benefits

• Biweekly Payments: Guaranteed with no deductions from our end. 💎
• Long-Term Opportunities: Build a lasting professional relationship with us. 🏆
• Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️
• Wellness Support: Access in-house psychological and wellness coaching services. 🌱
• Professional Growth: Free training, language improvement sessions, and coaching programs. 📚
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓