[Hiring] Intake Specialist @Shegerian & Associates

Role Description

You're Not Just Answering Phones. You're Changing Lives. Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello. We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision.

• Be the first voice potential clients hear — up to 6 phone evaluations daily with empathy, professionalism, and sharp case instincts
• Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart
• Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible
• Collaborate across teams and step in where needed, including supporting new-hire training

Qualifications

• You lead with warmth but think like an analyst — you can connect with anyone and evaluate everything
• Your organization is airtight and your follow-through is automatic
• You communicate clearly in writing and in person, across every kind of personality
• You stay sharp when priorities shift and the pace picks up
• You're proficient in MS Word, Excel, and practice management software
• Spanish fluency a strong plus

Requirements

• 1 year of customer service experience

Benefits

• Hourly pay: $26-$28 BOE
• Workplace: Remote
• Industry-Leading Benefits:
• Firm pays 100% of premiums for dental and vision
• Firm pays 100% of all Silver-level medical plans
• Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing)
• $500 annual FSA contribution
• Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day.