[Hiring] Intake Operations Support Specialist @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Intake Operations Support Specialist provides administrative and operational support to the Patient Access/Intake team to help ensure referrals are received, organized, documented, and routed appropriately throughout the intake process. This role is responsible for supporting day-to-day intake operations, including:

• Referral entry
• Document management
• Phone and voicemail coverage
• Work queue maintenance
• Routine follow-up

The Intake Operations Support Specialist works closely with Intake Specialists and leadership to help maintain an organized and efficient workflow while ensuring referrals and communications are handled timely and accurately. This position does not independently manage complex benefit verification, prior authorization, or financial clearance activities but supports the Intake team by ensuring the information and documentation needed to complete those processes is available and appropriately routed.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 1 - 2 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of administrative support, customer service, call center, medical office, healthcare operations, or related experience
• Experience with data entry and maintaining accurate electronic records
• Ability to work full-time, Monday - Friday

Requirements

• Experience in healthcare, physician office, infusion, specialty pharmacy, home infusion, or patient access environment
• Experience processing or entering patient referrals
• Experience managing incoming telephone calls, voicemail queues, fax queues, or shared inboxes
• Experience working within an electronic medical record or patient management system
• Experience supporting a high-volume operational or administrative team
• Familiarity with basic healthcare and insurance terminology
• Familiarity with systems such as WeInfuse, EMR’s or other healthcare platforms

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Soft Skills

• Strong organizational skills with the ability to manage multiple work queues, tasks, and priorities
• Strong attention to detail and commitment to data accuracy
• Strong verbal and written communication skills
• Professional customer service skills when interacting with patients, referral sources, providers, and internal teams
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to learn new software applications and workflows quickly
• Ability to follow established processes, procedures, and escalation guidelines
• Ability to work independently in a remote environment while meeting productivity and quality expectations