[Hiring] Intake Coordinator @Modivcare

Role Description

Modivcare Personal Care Services is seeking an Intake Coordinator with direct home care experience and a strong client-service mindset to support prospective private-pay clients and families from initial inquiry through successful start of care.

• Manage new private-pay inquiries and referrals, providing prompt, professional, and high-touch support to prospective clients and families.
• Conduct intake conversations to understand care needs, schedules, preferences, location, and desired start-of-care dates.
• Educate clients and families on home care services, rates, service expectations, and the private-pay onboarding process.
• Maintain consistent follow-up with prospective clients, answer questions, address barriers, and help move inquiries toward successful onboarding.
• Coordinate assessments, required documentation, caregiver matching, staffing, and start-of-care activities with internal teams.
• Maintain accurate intake records and track prospective clients from initial inquiry through successful start of care.

Qualifications

• 1+ years of direct home care experience in intake and/or care coordination required.
• Private-pay home care experience required.
• Home care scheduling and staffing, including caregiver matching, coverage needs, schedule changes, and start-of-care coordination required.
• Experience providing high-touch or white-glove service to clients and families.
• Experience with HHAeXchange, payer portals, or similar home care systems preferred.
• Bilingual English/Spanish strongly preferred.
• Strong communication, organization, follow-through, and computer skills.

Requirements

• Combination of office work and travel.
• Frequent standing and walking.
• Driving between locations.
• Use of computers and mobile devices.
• Occasional lifting up to 20 lbs.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with 6% company match
• Paid Time Off + 10 Paid Holidays
• Employee Assistance Program
• Employee Discounts
• Short- and Long-Term Disability and additional voluntary benefits