[Hiring] Intake Coordinator @SK Stones USA

Role Description

As our Intake Coordinator, you'll be the first impression of SK Stones USA — helping customers feel welcomed, informed, and supported from their very first interaction.

• Responding to inbound calls, emails, and customer inquiries
• Scheduling consultations and coordinating appointments
• Collecting project details and organizing customer information
• Assisting with lead follow-up and customer communication
• Coordinating with sales, project managers, and installation teams
• Maintaining accurate records within our CRM and internal systems
• Helping ensure every customer receives a smooth and professional experience

Qualifications

• Must currently reside in the United States
• Previous experience in customer service, intake coordination, scheduling, or administrative support
• Strong communication and computer skills
• Experience with CRM systems, Google Workspace, or Microsoft Office preferred
• Experience in remodeling, construction, interior design, or luxury home services is a plus
• Bilingual (English/Spanish) is a bonus

Requirements

• Friendly, professional, and confident communicating with customers
• Highly organized and detail-oriented
• Able to multitask and stay calm under pressure
• Self-motivated and comfortable working remotely
• Reliable, proactive, and solutions-focused
• Passionate about customer service and teamwork

Benefits

• Fully remote position
• Competitive pay
• Opportunity for growth and advancement
• Supportive and collaborative team culture
• Work with a company in the luxury design and remodeling industry
• Be part of exciting residential and commercial projects nationwide