[Hiring] Intake Coordinator @ReWorks Solutions

Role Description

• Serve as the first point of contact for all incoming inquiries (phone, email, web leads)
• Guide prospective clients and families through the intake process from initial inquiry to onboarding
• Collect and verify client information, insurance details, and required documentation
• Coordinate assessments and intake appointments with clinical teams
• Maintain accurate and up-to-date records in CRM systems (e.g., CentralReach, Monday.com)
• Respond promptly to new leads and conduct follow-ups via phone and email
• Build rapport with families and clearly communicate service offerings
• Educate prospective clients on ABA therapy and company services
• Convert inquiries into active clients by effectively addressing objections and concerns
• Track lead progress and conversion metrics

Qualifications

• 2+ years experience in intake coordination, admissions, or sales (preferably in healthcare or ABA)
• Strong sales ability with a proven track record of converting leads
• Excellent communication and interpersonal skills
• Experience working with CRMs (e.g., CentralReach, Salesforce, Monday.com)
• Knowledge of ABA therapy and insurance processes (preferred)
• Highly organized with strong attention to detail
• Ability to work independently and manage multiple priorities
• Comfortable working U.S. hours

Requirements

• Remote work from home

Benefits

• Paid in South African Rands (ZAR)
• Working Hours: Monday to Friday, 9 AM – 5 PM EST

Fraud Disclaimer

ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.