[Hiring] Intake Coordinator @Humana

Role Description

Become a part of our caring community and help us put health first.

Work Schedule: Full-time/40 Hours

Position Type: Remote

Branch Location: Miramar, FL

The Intake Coordinator reviews new cases and calls patients to verify demographic information following CMS policies. You will input cases in the system after information is confirmed. You will assign cases to registered nurses for initial SOC assessment completion and assure submission of all documentation. You will coordinate with insurance providers to verify coverage and obtain necessary authorizations. You will report to the Home Health Intake Supervisor.

Key Responsibilities:

• Review incoming referrals and new cases to ensure accuracy and completeness.
• Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
• Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes.
• Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
• Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
• Track authorization statuses and follow up promptly to avoid delays in service.
• Maintain organized and accurate records for all incoming referrals, communications, and case assignments.
• Communicate promptly with clinical leadership regarding any barriers, missing documentation, or issues affecting case acceptance.
• Provide excellent customer service to patients, families, referral partners, and internal team members.

Qualifications

• 1+ years of customer service experience
• Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams)
• Competence in addressing and resolving issues that may arise during the intake process.
• Bilingual (English and Spanish speaker)
• Must be passionate about contributing to an organization focused on improving consumer experiences

Requirements

• Experience with Wellsky/Kinnser software.
• Previous work in healthcare environments such as hospitals, clinics, or home health agencies.
• Experience managing patient admissions, including collecting and verifying patient information.

Benefits

• Humana, Inc. offers competitive benefits that support whole-person well-being.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.