[Hiring] Intake Client Specialist @Mom's Meals

Role Description

The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime.

Position Responsibilities

• Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed.
• Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information.
• Troubleshoot and resolve account issues as required.
• Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance.
• Assist other departments for Intake-related inquiries.

Qualifications

• High school diploma or equivalent.
• Basic Microsoft Office skills.
• Previous Data Entry skills.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to problem solve issues in a timely manner.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong verbal, written, and interpersonal communication skills.
• Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment.
• Ability to achieve high production and quality standards.
• Ability to work effectively in both a team and individual environment.
• Sincerity and passion for helping people.
• Prior experience adhering to company policies and showing core values.
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits.
• Must have a quiet workspace that is free from distraction.

Requirements

• Some college experience or equivalent.
• Medical Billing terminology.

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods.
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus.

Benefits

• Free Breakfast & Lunch.
• Casual Dress Code.
• Tiered growth path for promotion starting Day 1.
• Eligible for Referral Bonuses starting Day 1.
• Weekly paychecks.
• PTO, 401k, & a Full benefits package.

Company Description

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.