[Hiring] Intake and Reception Specialist @Job Duck

Role Description

Job Duck is seeking a dependable and client-focused Bilingual Intake Specialist to serve as the first point of contact for prospective and existing clients. In this role, you will handle daytime inbound calls, guide callers through the intake process, and ensure each interaction is managed with professionalism and care. You will play a key role in building trust, maintaining accurate records, and supporting smooth daily operations through effective scheduling and communication. This position is ideal for someone who is naturally organized, enjoys helping others, and thrives in a structured, fast-paced environment. Your work will directly contribute to client satisfaction and the firm’s continued growth.

• Compensation Range: 1,142 to 1,220

Responsibilities include, but are not limited to:

• Build and maintain positive relationships with clients
• Conduct client intake by gathering and documenting accurate information
• Support general administrative tasks as needed
• Enter and update client information within CRM systems
• Schedule appointments and manage calendars efficiently
• Act as the primary receptionist and first point of contact
• Answer and manage inbound daytime phone calls

Qualifications

• Full time position with a consistent daytime schedule
• Working hours aligned with Eastern Standard Time
• Native or fluent Spanish is required
• Experience supporting administrative or intake workflows
• Comfortable handling a moderate volume of daily phone calls
• Ability to work independently while collaborating with a remote team

Requirements

• Required software and tools:
• CRM systems including Lawmatics and Clio Manage
• VoIP systems such as Zoom Phone
• Microsoft Office Suite

Benefits

• 9:00 AM - 6:00 PM [EST][EDT] (United States of America)
• Languages: English, Spanish

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!