[Hiring] Insurance Specialist / Benefits Representative / Customer Service & Sales @AIL

Role Description

We're seeking motivated Remote Insurance Specialists who are passionate about helping people, delivering exceptional customer service, and building long-term client relationships. In this fully remote role, you'll:

• Meet virtually with clients using Zoom and phone.
• Connect with qualified members who have requested information.
• Deliver exceptional customer service throughout the client experience.
• Explain life, accident, and supplemental health insurance benefits.
• Assess each client's needs and recommend personalized insurance solutions.
• Guide members through the enrollment process.
• Conduct policy reviews and assist with beneficiary updates and policy changes.
• Provide ongoing client support and claims assistance.
• Maintain accurate documentation while following company and state compliance requirements.
• Participate in weekly coaching, mentorship, and leadership development.

Qualifications

• Strong communicators with excellent people skills.
• Customer-focused with a passion for helping others.
• Self-motivated, dependable, and organized.
• Goal-oriented with strong problem-solving abilities.
• Comfortable working independently in a remote environment.
• Proficient with computers, Zoom, CRM systems, and virtual communication tools.
• Eligible to obtain any required state insurance license.
• Experience in insurance, customer service, client services, customer success, retail, hospitality, healthcare, banking, education, military, administration, call center, or sales is welcomed—but not required.

Requirements

• No prior insurance experience is required.
• Must be physically located in and legally authorized to work in the United States.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Residual Income Opportunities
• Leadership Development Programs
• Career Advancement
• OPEIU Local 277 Union Representation (where applicable)
• Top performers may qualify for leadership conferences, company-sponsored incentive trips, performance bonuses, recognition awards, and professional development opportunities.