[Hiring] Insurance Service Specialist @AAA Mid-Atlantic

Role Description

This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD.

The primary duties of the Insurance Service Specialist are to:

• Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities.
• Work with policyholders from the agency's existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
• Counsel the members and non-members regarding membership benefits in correlation with insurance products.
• Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations and cross-selling) in our agency management system.
• Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.

Qualifications

• High school diploma or equivalent
• 3+ years of customer service and/or sales experience in an insurance environment
• Active Property and Casualty or Personal Lines license required
• Membership license required or ability to obtain license within 90 days of employment

Requirements

• Schedule Requirements: Monday - Friday, 10 a.m. to 6 p.m. Central Time with rotating Saturdays with team. Saturday hours would be 8 am to 4 pm Central Time.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information