[Hiring] Insurance Service Representative @Afni, Inc.

Role Description

We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.

• Provide outstanding customer service through inbound phone interactions.
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
• Accurately document customer interactions and maintain detailed records in company systems.
• Research and resolve customer concerns while ensuring a positive customer experience.
• Navigate multiple systems simultaneously to access account information and complete transactions.
• Adhere to all company policies, compliance requirements, and quality standards.
• Identify opportunities to transfer customers to licensed agents when required.
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to effectively handle customer concerns in a professional and empathetic manner.
• Strong problem-solving and critical thinking skills.
• Ability to learn insurance concepts, processes, and systems.
• Proficiency with computers and the ability to navigate multiple applications.
• Ability to work in a structured environment while maintaining attention to detail.
• Minimum 1 year of customer service experience (preferred).
• 1 Year Work at Home Experience (preferred).
• Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment (preferred).
• Experience working with customer accounts, billing inquiries, or account maintenance (preferred).
• Experience meeting quality and productivity goals (preferred).

Requirements

• Must live in Wisconsin to be eligible for this position.
• Work at home phone-based customer support environment.
• Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
• Ability to work scheduled shifts, including occasional overtime based on business needs.
• Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi).

Benefits

• Medical, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with company match.
• Employee assistance program.
• Career development and advancement opportunities.
• Paid training.