[Hiring] Insurance Service Agent @International Insurance Group

Role Description

• This is a remote position.
• For Applicants who are authorized to work in the US.
• Make Good Things Happen for Other People.
• Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents.
• Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards.
• Building relationships with clients and actively capitalizing on Referral Lead cultivation.
• Customer support over the phone, email or text.
• Email management and follow-up with calls/emails for the missing information and documentation.
• Use insurance carrier’s platform & technology timely and accurately.

Qualifications

• Must speak and write the Ukrainian & Russian language fluently.
• Comprehension of the English language is a must (written/verbal).
• Must pass background check.
• Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US.
• Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving).
• PC Skills including MS Office are required; having a technology-oriented attitude is a must.
• Higher education is a plus.
• Proactive team member, effective collaborator and proactive mindset is a must.
• Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines.

Benefits

• You can work from Home or from office in North Royalton, OH.
• We offer a competitive pay scale. Base + bonuses.
• 401K Match.
• You will have career growth opportunities with International Insurance Group.
• You will become a licensed professional working in the insurance field, in one of the largest industries in the United States.
• Paid extensive Training & Mentorship Program.
• Medical, Dental, Vision Insurance (shared cost).
• Paid Vacation Time, Federal Holidays and paid Bereavement time.
• You will be a part of a well-established, 99 employee agency which ranks in the top 1% of agencies for great customer experience.
• You will have a voice. We consistently invite our staff to provide feedback about their work experience.
• You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking.