[Hiring] Insurance Representative @Capio Partners LLC

Role Description

The insurance department is seeking a Phone Representative to support our call team. The ideal candidate will be experienced in handling both inbound and outbound healthcare insurance-related calls. Training for this role may be conducted in-office but may transition to a remote work arrangement after successful completion of performance metrics.

• Fielding inbound calls from insurance companies or employers
• Making outbound calls to insurance companies or employers
• Gathering information, screening and documentation of accounts
• Following up for payment information
• Making decisions independently

Qualifications

• Self-motivated, results oriented with strong communication and problem-solving skills
• Experience with Microsoft Office
• Excellent phone and email etiquette, professional customer service skills with complete and accurate documentation of phone calls
• Medical terminology is a plus, but not required
• Previous experience in a recovery environment with proven quality statistics
• Must have no disciplinary counseling in the past 6 months and no attendance issues. (For Internal Applicants)