[Hiring] INSURANCE FOLLOW-UP LEAD @University of Washington

Role Description

The Insurance Follow Up Lead is responsible for analyzing and developing more efficient and effective workflows for insurance denials and other assignments worked by the Patient Account Representatives. Additionally, the employee performs Patient Account Representative work to cover for absences and prevent backlogs; recommends improvement opportunities; and is familiar with all job functions of the department. The Patient Account Representative Lead will participate in on-the-job training thus the employee must possess superior claims management knowledge and skills, support learning and development opportunities for staff and effectively use one-on-one instructional techniques.

Primary Job Responsibilities

• Work timely and accurately in assigned claims follow-up queues and other assignments.
• Accurately decipher denial reason and prospectively plan follow-up steps.
• Effectively communicate in writing and verbally with payers.
• Help build strong workplace relationships and promote a positive work environment through open and constructive communication.
• Motivate, encourage and challenge staff.
• Work collaboratively with the training department to develop effective desk level support training.
• Mentor and train staff to support achievement of quality assurance expectations.
• Assist the Manager and Supervisor with any special projects or tasks that routinely develop; ensure completion on a timely basis.
• Assist Insurance Follow-up Specialists with problem accounts in their work queues, including problems working with difficult payers.

Qualifications

• High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment OR equivalent education/experience.

Benefits

• For information about benefits for this position, visit this link .

Compensation

• Pay Range Minimum: $25.08 hourly
• Pay Range Maximum: $35.90 hourly
• Other Compensation: -