[Hiring] Insurance Customer Service Supervisor @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Insurance Customer Service Supervisor. Homeowners of America, (A Porch Group Company) is a leading provider of homeowners insurance, committed to offering high-quality, comprehensive coverage to our customers. We pride ourselves on delivering exceptional customer service and innovative insurance solutions tailored to meet the needs of our policyholders.

The Insurance Customer Service Supervisor requires a deep understanding of the insurance industry and is responsible for overseeing customer service processes, ensuring all inquiries and complaints are handled satisfactorily, and managing the customer service team to maintain the highest level of customer satisfaction. Our ideal candidate is a problem solver, an excellent communicator, and has a deep understanding of call center best practices.

What You Will Do as An Insurance Customer Service Supervisor

• Supervise day-to-day operations in the customer service department
• Foster a positive and collaborative work environment
• Respond to escalated customer service issues in a timely manner
• Continuously improve call center processes and performance
• Ensure team compliance with company policies, procedures, and industry regulations
• Monitor and analyze call center performance metrics, including call volume, response times, quality, and customer satisfaction
• Assist in training and hiring of customer service staff

Qualifications

• Minimum of 3+ years of experience in a call center environment, with at least 2 years in a supervisory role preferred
• Proficiency in Microsoft Office and customer service software
• Outstanding communication and interpersonal skills
• Excellent leadership and team management abilities
• Customer-service oriented with a problem-solving attitude
• BSc degree in Business Administration or relevant field, or equivalent experience
• Strong knowledge of property and casualty insurance
• P&C Licensed Required
• Recent call center handling experience

Benefits

• Pay Range: $54,000 to $75,600 annually
• Comprehensive coverage for health, life, and financial wellbeing
• Three (3) Medical plan options, two (2) Dental plan options, and a Vision plan
• Voluntary Critical Illness, Hospital Indemnity, and Accident plans
• Pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts
• Company paid Basic Life and AD&D, Short and Long-Term Disability benefits
• Voluntary Life and AD&D plans
• Traditional and Roth 401(k) plans available with discretionary employer match
• Supportlinc for mental health and wellbeing resources
• LifeBalance for year-round discounts on various services
• Flexible paid vacation, company-paid holidays, paid sick time, paid parental leave
• Identity theft program, travel assistance, and fitness discounts