[Hiring] Insurance Customer Service Representative @Hagerty

Role Description

As an Insurance Customer Service Representative, Hagerty is looking for team members to take our member experience to the next level. Hagerty’s Member Service Center plays a vital role in our success as a company. Once you join our team, you're one of us, an Automotive Enthusiast Advisor. The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior customer service and embraces our purpose and mission to Save Driving.

• Promote and sell Hagerty products and services to members and partners
• Service existing policies, claims and membership needs in a professional and timely manner
• Prepare accurate and complete documentation to support member activities and help navigate our website and self-service options
• Assist car enthusiasts and partners through billing, service and sales needs, setup new claim losses and triage incoming calls effectively
• Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members
• Maintain compliance through timely processing, producing results by executing tasks and staying action oriented
• Pay attention to call volume, monitor various work queues & consistently stay available for calls as needed

Qualifications

• Demonstrated ability to deliver a high level of customer service
• Self-starter who is comfortable taking initiative
• Strong sense of urgency
• Displaying quality listening to understand & address each request
• Exceptional communication skills and confidence
• People person (& passion for helping others)
• Displays excellent time management skills
• Ability to learn and adapt quickly (you have a unique ability to think on your feet)
• Frequently collaborates with leaders on strengths and areas of opportunity
• Strong problem-solving skills
• Ability to multitask and prioritize
• Can work independently or within a group
• Ability to maintain confidential information
• Must exhibit core values
• Must maintain impeccable attendance
• Effective and efficient use of computer applications including MS Office products
• Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor
• Must be able to get licensed and bondable
• High school equivalency certification

Requirements

• The compensation for this position will be $19.00 per hour with full benefits
• This role is open to GA, MI, TX, UT, ID residents ONLY. Requires a designated distraction free workplace.
• Our regular business hours are Monday through Friday, 7:45 AM - 8:00 PM ET, Saturday 8:15 AM - 5:00 PM ET, Sunday 8:15 AM - 5:00 PM ET.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.
• For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations.
• Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Benefits

• If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.

Company Description

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.