[Hiring] Insurance Customer Service Representative @WeAssist.io

Role Description

Our client is on a mission to bring calm to the chaos of commercial insurance—and they need a rockstar Customer Service Representative to help make that happen. As their client base grows, so does the need for someone who can keep everything organized and on track:

• Answering calls
• Replying to emails
• Processing billing and certificates
• Managing policy updates
• Ensuring renewals don't slip through the cracks

This is your chance to be the backbone of the operation—bringing order, accuracy, and a personal touch to a team that truly values great service. If you thrive in fast-paced environments and love being the calm in the storm, this is where you belong.

Qualifications

• Strong working knowledge of insurance operations, particularly in commercial lines
• Familiarity with insurance terminology, policy documents, and servicing workflows
• Excellent communication skills—both written and verbal—with the ability to handle client interactions professionally
• Strong attention to detail, organizational skills, and the ability to prioritize in a fast-paced environment
• Experience or exposure to construction or contractor insurance is a HUGE plus!
• Ideally using Apple products (Mac, iPhone) and are fluent in tools like Numbers, Pages, and iMessage for seamless collaboration.

Requirements

• Client Communication & Frontline Support
• Policy Servicing & Endorsements
• Billing, Payments & Compliance
• Renewal Tracking & Support
• Data Management & Documentation

Benefits

• 13th Month Bonus
• Permanent work-from-home / remote set-up
• Health insurance
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses

Company Description

Masters of Insurance is an independent insurance agency with over 10 years of success, serving contractors and SMBs. They are focused on commercial lines, renewals, and compliance-heavy servicing, licensed across the West, and have a $3M+ operation with clear plans to scale.

• Lean Team, Strong Synergy: 100% remote crew built on trust, communication, and mutual support
• Culture of Care & Pride: Growth-focused, people-first, and passionate about doing great work every day