[Hiring] Insurance Customer Service Intern @Acuity Insurance

Role Description

Acuity is seeking a insurance Customer Service Intern to supplement Service Claims to work from 5:00 p.m. to 10:00 p.m. CST, Monday through Friday, with weekends and holidays optional for those seeking additional hours. In this role, the intern will:

• Answer incoming after-hours Acuity telephone calls
• Enter new losses
• Follow established escalation criteria
• Page handlers when appropriate
• Provide backup support for various units, including Billing, Imaging, Policy Assembly, the Mail Room, and the Switchboard

Start Date: Summer 2027. Interviews will start in early 2027.

Essential Functions:

• Answers incoming calls and handles them appropriately, including entering new losses, processing policy payments, and routing switchboard calls
• Inputs Automobile, Property, and General Liability losses received via mail, email, phone, or fax into the Claims System
• Indexes claims and commercial lines documents
• Assists with tasks in the units noted above and special projects as assigned
• Regular and predictable attendance
• Performs other duties as assigned

Qualifications

• High school diploma and one year post high school experience preferred
• Prior customer service experience required

Requirements

• Flexibility and adaptability to do multiple tasks in each day
• Interpersonal skills to ensure appropriate coverage and interact with internal and external customers
• Ability to empathetically lead the conversation, gather the necessary information and follow the screen flow
• Ability to learn quickly and utilize active listening to retain important conversation details
• General PC knowledge and ability to type an alphanumeric data entry rate of required keystrokes per hour with minimal errors
• Ability to work 100% remotely
• Required to establish a workspace that is quiet, private, and free from interruptions
• Must provide an internet connection, at own cost, that provides the necessary capacity and speed to conduct business

Benefits

• Generous 401(k) contribution
• Vision insurance
• Employee Assistance Program
• More benefits details will be provided during the hiring process

Company Description

Acuity is an Equal Employment Opportunity employer. Applicants and employees are considered for positions and evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Acuity will include at least one in-person interview during the hiring process for all positions. If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at [email protected]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.