[Hiring] Insurance Agent @Independence Pet Holdings

Role Description

Pumpkin is seeking an Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for:

• Researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media.
• Processing new customer enrollments, claims, and fulfillment tasks.
• Providing exceptional customer care to customers across multiple communication channels in a timely and efficient manner.
• Using problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers.
• Understanding company policies to ensure all claims and policies are compliant and/or knowing when to make an exception.
• Answering customer questions and providing insurance and non-insurance related information.
• Educating customers on our full product offerings and taking the initiative to help them buy additional coverage.
• Using ticketing software, back office software, and other digital tools to manage and track performance.
• Data entry for the above tasks.
• Other duties as assigned.

Qualifications

• Prior experience in customer service role involving a high degree of customer interface.
• Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.).
• Roll-up-your-sleeves mentality – does what it takes to get the job done.
• Excellent verbal and written skills.
• Administrative and computer skills.
• Great attention to detail with every task.
• Entrepreneurial interest and a passion for pets.
• Existing Property & Casualty Insurance License.

Benefits

• Comprehensive full medical, dental and vision Insurance.
• Basic Life Insurance at no cost to the employee.
• Company paid short-term and long-term disability.
• 12 weeks of 100% paid Parental Leave.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSA).
• Retirement savings plan.
• Personal Paid Time Off.
• Paid holidays and company-wide Wellness Day off.
• Paid time off to volunteer at nonprofit organizations.
• Pet friendly office environment.
• Commuter Benefits.
• Group Pet Insurance.
• On the job training and skills development.
• Employee Assistance Program (EAP).

Company Description

Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats. Founded in 2020, our plans help families afford advanced diagnostics and treatments – from routine to critical care – so their pets can live longer, healthier lives.

Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible. Pumpkin’s deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians.

Our consumers love us, too. We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US. We have insured over 230,000 pets and paid more than $176 million in claims since launch.

At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones – without compromise.