Installer/Trainer @CaptionCall by Sorenson
Customer Service
Salary usd 12.22 - 19...
Remote Location
🇺🇸 USA Only
Job Type part-time
Posted 2d ago

[Hiring] Installer/Trainer @CaptionCall by Sorenson

2d ago - CaptionCall by Sorenson is hiring a remote Installer/Trainer. 💸 Salary: usd 12.22 - 19.52 per hour 📍Location: USA

Role Description

Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence.

  • Enjoy working with a variety of people in their homes.
  • Flexible schedule, perfect for those who like to work independently.
  • Part-time position with potential for career growth and advancement.

Pay Range: Hourly + Piece Rate

  • $12.22 to 19.52 (Based off location and experience)
  • Current Piece Rate:
    • $25/successful installation
    • $25/successful priority service call
    • $15/successful service call

Essential Duties and Responsibilities

  • Install and troubleshoot CaptionCall phones in customers’ homes.
  • Courteously train customers on how to use the phone and its features.
  • Promote the CaptionCall service.
  • Assist with lead generation activities as needed.
  • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
  • Meet or exceed Install/Trainer expectations and maintain established goals set forth by department management.
  • Complete service calls as assigned.
  • Accurately maintain customer records.
  • Complete required reports and submit invoices and feedback on customer interactions.
  • Retrieve and clean phones of former customers.
  • Maintain adequate inventory of equipment and supplies in order to service customers.
  • Represent CaptionCall at various events as assigned.
  • Adhere to strict compliance policies set by the company.
  • Maintain confidentiality of sensitive customer information.
  • Adapt to new responsibilities as necessary.
  • Other duties as assigned.

Qualifications

  • Minimum: High School Diploma or GED.
  • Provide excellent customer service.
  • Ability to effectively communicate in English through reading, writing, speaking, and listening.
  • Ability to work evenings and weekends as needed.
  • Ability to drive and travel via air as needed.
  • Ability to tailor to unique needs of individual customers.
  • Must be reliable, organized, and punctual.
  • Must be able to work independently.
  • Ability to adapt to constantly changing environments.
  • Experience working with senior citizens.
  • Basic computer knowledge and experience.

Requirements

  • Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times.
  • Possess and maintain a valid driver license.
  • Maintain a good driving record.
  • Able to sit/stand for a long period of time in an office environment.
  • Able to transport installation equipment into a customer’s home.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components.
  • Regular and predictable attendance required.

Benefits

  • Mileage Reimbursement.
  • Tablet Provided.
  • Phone Provided.
  • Growth Opportunities.
  • Part-time.
  • 401k 6% match with immediate vesting.
  • TeleDoc, Dental/Orthodontia, and Vision Insurance.
  • Employee Assistance Program.
  • Engaged Employee Resource Groups.
  • Outstanding Learning and Career Development Opportunities.

Company Description

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

  • One of the world’s leading language services providers.
  • Combines patented technology with human-centric solutions.
  • Strives to increase diversity, equity, inclusion, and accessibility for underrepresented people.
  • Committed to expanding opportunities for underserved communities while promoting an inclusive workplace.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Installer/Trainer @CaptionCall by Sorenson
Customer Service
Salary usd 12.22 - 19...
Remote Location
🇺🇸 USA Only
Job Type part-time
Posted 2d ago
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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