[Hiring] Installer/Trainer @CaptionCall by Sorenson

Role Description

Help make a difference! CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence.

• Enjoy working with a variety of people in their homes.
• Flexible schedule, perfect for those who like to work independently.
• Part-time position with potential for career growth and advancement.

Pay Range: Hourly + Piece Rate

• $12.22 to 19.52 (Based off location and experience)
• Current Piece Rate:
• $25/successful installation
• $25/successful priority service call
• $15/successful service call

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead generation activities as needed.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Meet or exceed Install/Trainer expectations and maintain established goals set forth by department management.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Represent CaptionCall at various events as assigned.
• Adhere to strict compliance policies set by the company.
• Maintain confidentiality of sensitive customer information.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Qualifications

• Minimum: High School Diploma or GED.
• Provide excellent customer service.
• Ability to effectively communicate in English through reading, writing, speaking, and listening.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel via air as needed.
• Ability to tailor to unique needs of individual customers.
• Must be reliable, organized, and punctual.
• Must be able to work independently.
• Ability to adapt to constantly changing environments.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times.
• Possess and maintain a valid driver license.
• Maintain a good driving record.
• Able to sit/stand for a long period of time in an office environment.
• Able to transport installation equipment into a customer’s home.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components.
• Regular and predictable attendance required.

Benefits

• Mileage Reimbursement.
• Tablet Provided.
• Phone Provided.
• Growth Opportunities.
• Part-time.
• 401k 6% match with immediate vesting.
• TeleDoc, Dental/Orthodontia, and Vision Insurance.
• Employee Assistance Program.
• Engaged Employee Resource Groups.
• Outstanding Learning and Career Development Opportunities.

Company Description

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

• One of the world’s leading language services providers.
• Combines patented technology with human-centric solutions.
• Strives to increase diversity, equity, inclusion, and accessibility for underrepresented people.
• Committed to expanding opportunities for underserved communities while promoting an inclusive workplace.