[Hiring] Inspections Admin Representative @Nan McKay & Associates

Role Description

Detail-oriented administrative staff to provide high quality customer service through incoming calls and emails, process inspection reports, including data entry and review of inspections for completeness and quality.

• Handle all customer contacts by phone and email accurately and professionally.
• Inform and educate participants on inspections processes and timelines.
• Provide excellent customer service to participants, landlords, co-workers, clients, and vendors.
• Defuse and deescalate irate customers to ensure a great customer experience.
• Accurately and thoroughly record notations in the PHA software.
• Daily processing of completed inspections.
• Serve as the primary point of contact for field inspectors, providing support and timely communication.
• Communicate updates and changes to housing authority staff promptly and professionally via email.
• Execute processes in accordance with business rules.
• Maintain compliance with all HUD and agency policies in daily operations.
• Perform data entry into SharePoint and PHA software.
• Manage incoming inspection requests and coordinate scheduling daily.
• Ensure regular attendance and punctuality.
• Perform other duties as assigned.

Qualifications

• High school diploma is required.
• Customer Service Experience.
• Excellent written and verbal communication skills.
• Detail oriented with excellent organizational skills.
• Ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease, and other software required by the Company.
• Ability to maintain accurate and auditable records.
• Ability to work in a fast-paced service/construction team environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.

Requirements

• 8:30-5 PST.