[Hiring] Inside Desk Claims Adjuster @Kingstone Insurance Company

Role Description

We are seeking a fully remote Inside/Desk Adjuster, experienced in handling both homeowners and dwelling fire property claims, to join our Property Claims division. The Inside/Desk Adjuster will be responsible for desk adjusting of first-party property claims within company guidelines and standards.

• Adjust reserves and provide recommendations to ensure reserving activities are consistent with corporate policies.
• Communicate promptly and professionally with all parties when answering questions and gathering claim information.
• Review and make necessary changes and adjustments to estimates.
• Contact and/or interview insureds to obtain additional information to evaluate claims in a timely manner.
• Enter claim payments, reserves into computer system by inputting concise and accurate file documentation.
• ISO claim input and reporting.
• Investigate, evaluate, and negotiate settlement while applying technical knowledge and human relations skills to effect fair and prompt resolution of cases which will result in a reduced loss ratio.
• Maintain claim files with professional notes, claim summary, detailed analysis, and specific action plan with target dates.
• Adhere to company service standards. Provide both internal and external written correspondence in a thorough professional manner.
• Pay and process claims in a timely fashion, and within designated authority level.
• Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
• Make timely, fair, and reasonable claim disposition within the states’ good faith claims handling guidelines and regulations.
• Perform other duties as assigned by management and mentor.

Qualifications

• A college degree (preferred).
• 3+ years’ experience managing and handling Homeowners and Dwelling Fire claims as an inside/desk adjuster at an insurance carrier.
• Coverage experience (required).
• Large loss experience a plus.
• Continued insurance education and/or designations.
• Xactimate knowledge (preferred but not required).
• A thorough technical understanding of insurance coverage and claim procedures.
• Ability to identify subrogation and salvage opportunities.
• Ability to work under pressure, especially in the event of a storm or catastrophe (CAT).
• A strong team player with initiative and ability to effectively multi-task.
• Must communicate professionally with excellent verbal and written skills.
• Responsive customer service orientation.
• Computer skills with working knowledge of company software programs.
• Detail-oriented with excellent organizational skills.
• Must be able to secure licenses in NY and all surrounding states where Kingstone policies are written.
• Good negotiation and settlement skills.

Benefits

• Comprehensive health benefits
• Life and disability insurance
• 401(k) with company match
• Paid parental leave
• Paid vacation, paid holidays, and birthday off
• Peer recognition program