[Hiring] Inside Auto Claims Adjuster @Allstate

Role Description

The Inside Auto Claims Adjuster is responsible for investigating basic and occasionally moderately complex auto insurance claims. This role may handle non-represented claims and requires evaluating coverage, determining liability, and negotiating settlements. The adjuster works directly with claimants, insureds, and other involved parties to ensure timely, accurate, and customer-focused claim resolution.

• Ensure compliance with all regulatory requirements and company standards throughout the claim lifecycle.
• Investigate minor to moderately complex auto accidents and prepare clear, concise claim summaries.
• Conduct recorded statements with claimants, insureds, and witnesses.
• Evaluate auto claims to determine coverage, liability, and damages.
• Negotiate and settle claims in alignment with established guidelines and best practices.
• Maintain detailed and well-documented claim files, including notes, summaries, and decision rationale.
• Collaborate with internal teams to support efficient and customer-centric claim handling.

Qualifications

• 2+ years of prior claim handling experience preferred.
• Strong verbal and written communication skills with a demonstrated commitment to excellent customer service.
• Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment.
• Strong attention to detail with solid critical-thinking and decision-making skills.
• Comfortable using technology and learning claims-related software and tools.

Requirements

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
• All required licenses must be obtained within 60 days of hire.
• You must maintain all licensing required for your role, including any continuing education and/or other state-affiliated requirements for licensing renewal.
• This role offers a $1,000 sign-on bonus if you have an active adjuster license in TX, FL, or your resident state.
• Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus.

Work Location & Schedule

• This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
• This position is not available for California, Alaska, Washington, and Hawaii residents.
• You will be assigned a schedule between the hours of 7:00 AM and 5:30 PM Monday through Friday, with the potential for a Saturday rotation.

What You Need

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

What Allstate Provides

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

Benefits

• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.
• Allstate Foundation donation match and grant opportunities.

Compensation

Base compensation offered for this role is $50,000-$60,000 annually and is based on experience and qualifications.