[Hiring] Initial Claims Intake Coordinator @Msccn

Role Description

We are seeking empathetic and driven Initial Claims Intake Coordinators to serve as the vital first point of contact for prospective Veterans pursuing initial VA disability claims. In this fully remote role, you will focus on qualifying leads, educating Veterans on required documentation, and guiding them on how to obtain necessary materials. By providing proactive follow-up and empathetic support, you will ensure our nation's heroes are fully prepared for a successful consultation—making a tangible, positive impact on their lives from day one.

• Engage Initial Claims leads through inbound and outbound calls
• Qualify prospective Veterans based on established Initial Claims criteria
• Educate Veterans on required documentation and where to obtain records
• Provide compliant resources and guidance to support documentation collection
• Conduct structured follow-up to track progress and maintain momentum
• Assist with limited document gathering or organization when needed
• Establish rapport through professional, empathetic communication
• Accurately document all interactions, qualification status, and next steps in the CRM
• Ensure Veterans meet readiness standards prior to handoff
• Coordinate warm handoffs to closing Intake Coordinators
• Adhere to all compliance, regulatory, and data privacy requirements
• Participate in training, coaching, and process improvement initiatives

Qualifications

• 2+ years of inside sales support, or customer-facing experience
• Strong verbal communication skills and phone presence
• High attention to detail and strong organizational skills
• Ability to explain processes clearly and guide Veterans step-by-step
• Experience using CRM systems (Salesforce preferred)
• Proficiency with Microsoft Office and collaboration tools
• High school diploma or equivalent

Requirements

• VA disability, medical, or healthcare-related experience (preferred)
• Experience working with veterans or military families (preferred)
• Background in intake, qualification, or documentation-heavy roles (preferred)
• Associate’s or Bachelor’s degree (preferred)

Benefits

• 100% remote
• Equipment provided
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health
• EAP
• 401k
• Perkspot