[Hiring] Incident Responder @Young Life

Role Description

This position provides prescribed counsel, direction and follow up to field calls that are level-one and level-two in nature.

Essential Duties:

• Child Abuse Reporting:
  • Serve as a support person to manage and advise field staff regarding child abuse situations.
  • Calls include but are not limited to:
    • Calls regarding a kid involved in a physical abuse situation perpetrated by a family member.
    • Calls regarding a kid involved in a sexual abuse situation perpetrated by a family member.
    • Calls regarding a kid involved in a neglect of care situation (family member is neglecting legal duties as caretaker of the child).
  • Procedure/resolution may necessitate directing Young Life staff to contact Department of Social Services (DSS) or Child Protective Services (CPS).
  • Given the severity of the situation, the area director and/or the regional director may need to be contacted.
• Kids Issues:
  • Serve as a support person to manage and advise field staff regarding “kids issues.”
  • Calls may include but are not limited to:
    • Self-harm, suicide threat or attempt, eating disorders, violence, grief, pregnancy, abortion, alcohol and drugs.
  • Procedure/resolution for level-one calls involves judgment calls regarding whom to contact, which may include:
    • Parent(s) or guardian
    • Young Life area staff person including area director
    • Police or law enforcement
• Documentation and Tracking:
  • Track and document all calls using the incident call form and enter into the incident tracker database.
  • Follow up with the caller to ensure that necessary procedures regarding the reported incident are completed (e.g., did the caller call CPS?).
  • Document and track the amount of time spent on each call to ensure payment for time spent on each call.

Qualifications

• College degree in related field preferred.
• Training in counseling coaching and/or spiritual direction.

Requirements

• Previous experience on Young Life staff as a leader working with kids.
• Working knowledge of how to report and/or respond to abuse reporting incidents.
• Proven ability to remain confidential with sensitive information.
• Proven track record of professional and relational customer service interactions.
• Flexibility with schedule is a must.
• Availability to be on call during regular business hours.
• Enter into each situation in a relational manner with staff – not just procedural, but caring for the individual.

Benefits

• The anticipated hourly rate for this position can range from $24.05 - $30.10 per hour, depending on relevant education, experience, and location.