[Hiring] Inbound Support Coordinator @HomeLight

Role Description

This is a permanent work from home position from the Philippines, 9am to 5pm US Pacific time.

Who You Are:

• You are a highly organized and efficient individual that can multitask and accomplish goals in a timely manner.
• Your duties and responsibilities include researching client/agent concerns using HomeLight's HubSpot ticketing system and communicating solutions accordingly.
• You will be trained on how to use HomeLight sales applications as well as use the Internet to research appropriate solutions.
• A strong, reliable Internet is required.

What You’ll Do Here:

• Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes.
• Answer questions related to home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries.
• Provide timely and thoughtful support through email and CRM-based support tickets.
• Troubleshoot basic account and software-related issues, including password resets and agent account support.
• Complete other customer and agent support tasks as needed.
• Document interactions and maintain accurate information in our CRM and support systems.
• Deliver a consistently professional, empathetic, and "white glove" customer experience.

Qualifications

• Excellent phone communication skills — comfortable spending several hours a day on the phone and communicating with a wide variety of people.
• Strong customer service and written communication skills.
• A genuine customer-first mindset and the ability to provide a high-touch, "white glove" experience.
• Experience working with HubSpot, CRM, customer support, or ticketing software.
• Ability to stay calm, professional, and helpful when handling difficult, unexpected, or high-volume inquiries.
• Strong organization and attention to detail.

Company Description

We’re building the future of real estate — today.

• HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients.
• Our technology makes it easier to buy and sell homes, enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process.
• Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers.
• Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.
• Our team breaks barriers every day while staying committed to HomeLight's goals and core values, which is a crucial element to our shared success.