[Hiring] Inbound Educational Call Center @HUNTINGTON LEARNING CORPORATION

Role Description

Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include:

• Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
• Following contact center scripts when speaking with clients
• Building positive rapport with clients of differing personality types
• Remaining polite and professional during all interactions
• Keeping records of all conversations in our call center system
• Meeting personal and team qualitative and quantitative service targets
• Participating in initial and ongoing training to maintain up-to-date knowledge of our services

Qualifications

• Excellent communication and interpersonal skills (conversational, articulate, engaging)
• Reliable and dependable work habits
• Goal-oriented with a healthy competitive spirit
• Strong attention to detail, dependability, and follow through
• Self-motivated, positive attitude, and a love for hard work
• Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
• Previous sales or customer service experience, is a plus but not required
• Bilingual (Spanish/English) a plus
• High school diploma or GED

Requirements

• Remote position - Work from the comfort of your home
• Varied shifts including morning, evening, and weekend
• Full-time schedule required
• Two weekday evening shifts per month (2:00 PM-10:30 PM)
• Two Saturday shifts per month (9:00 AM - 5:30 PM)
• Sunday shifts as needed (10:00 AM – 3:00 PM)

Benefits

• Base hourly rate plus performance-based pay incentives - no cap on commissions
• Bi-weekly pay with direct deposit
• Set schedule
• Comprehensive benefits plan for full-time employees
• Medical
• Dental
• 401K
• Paid on-the-job training
• Professional and upbeat setting with a supportive and motivating team