[Hiring] Inbound Customer Service Representative @Rotech Healthcare Inc.

Role Description

We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Responsibilities include:

• New order intake with accuracy in product selection and utilization guidelines.
• Verifying and entering correct patient demographics, payer, and physician-related information.
• Assisting customers with basic sleep coaching and routine equipment maintenance.
• Acting as the first line of contact for CPAP resupply customers.

Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings.

Work From Home after successful completion of IN OFFICE TRAINING and meeting expectations with management approval.

Qualifications

• Employment is contingent on background check (company-wide).
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).
• Basic Computer, Basic Internet skills, and a Typing test.
• High school diploma or GED equivalent, required.
• Experience with medical equipment, preferred.
• Experience with medical billing practices and reimbursement, preferred.
• Experience in medical field and administrative record management, preferred.
• One year of related work experience, preferred.
• Medical terminology, preferred.

Requirements

• Acts as patient advocate to resolve questions or concerns.
• Collects patient source information and inputs data into e-Intake.
• Completes thorough verification for products and services.
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines.
• Identifies and resolves problems in a timely manner.
• Makes outbound calls as needed to collect patient data.
• Manages all aspects of initial intake via high volume inbound phone calls.
• Processes related patient paperwork if assigned.
• Processes tickets to ensure timely fulfillment of product orders.
• Provides basic technical customer service assistance for CPAP equipment.
• Provides education to patients and location employees on CPAP supplies.
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input.
• Performs other duties as assigned.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.