[Hiring] Inbound Customer Service Representative @Rotech Healthcare Inc.

Role Description

We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply.

• Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines.
• Verifies and enters correct patient demographics, payer and physician related information.
• Assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance.
• Product expert on various mask interfaces and assisting with basic mask fit issues.
• First line of contact for CPAP resupply customers.

Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings.

Mon - Fri 8:30am - 5pm Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval.

Qualifications

• High school diploma or GED equivalent, required.
• Experience with medical equipment, preferred.
• Experience with medical billing practices and of billing reimbursement, preferred.
• Experience in medical field and administrative record management, preferred.
• One year of related work experience, preferred.
• Medical terminology, preferred.

Requirements

• Employment is contingent on background check (company-wide).
• Drug screen (when applicable for the position).
• Compliance with healthcare facility credentialing process (when applicable for the position).
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position).
• Basic Computer, Basic Internet skills and a Typing test.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Car, mileage, and telephone reimbursement (as applicable).
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSA.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings Solutions programs.
• Hepatitis B (HEPB) and TB vaccinations.