[Hiring] Inbound Customer Service Agent @GE Appliances, a Haier company

Role Description

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales. Responsibilities include:

• Identifying opportunities to upsell products and services.
• Providing product information, registration support, and service inquiries.
• Resolving owner issues through troubleshooting, sales, service, and referrals.
• Utilizing multiple Windows-based programs and internal applications.
• Creating, updating, and retrieving owner records.
• Providing feedback to Quality and Training.
• Adhering to safety policies and procedures.
• Supporting other parts of the business as directed.

Qualifications

• One-year relevant working experience in a customer service or sales environment.
• Strong initiative and ability to resolve owner issues.
• Ability to research, analyze data, and make sound decisions.
• Excellent verbal, written, and interpersonal skills.
• Familiarity with web-based systems for troubleshooting and resolution.
• Computer skills including MS Office Suite.

Requirements

• Dedicated work area that is quiet and spacious for ASI-provided equipment.
• Local internet provider and an ethernet connection (no Satellite, Pre-paid, or DSL).
• Internet Speed Requirements:
  • Ping 50 Mbps or lower.
  • Download 50 Mbps or higher.
  • Upload 15 Mbps or higher.

Benefits

• Paid on-the-job training and mentoring.
• Work-from-home opportunity (equipment provided).
• No weekend shifts.
• Paid time off.
• Medical, dental, vision, and prescription benefits eligibility on day one of employment.
• 401(k) program with company match.
• Short-term and long-term disability.
• Life insurance.
• Appliance discount program.
• Tuition reimbursement.
• Gym membership reimbursement.
• Career growth opportunities.