[Hiring] Inbound Coordinator @Intelligent Technical Solutions

Role Description

Intelligent Technical Solutions (ITS) is seeking a responsive and detail-oriented Inbound Coordinator to serve as the first line of contact for inbound sales and marketing inquiries. This role ensures all inbound leads are properly captured, routed, documented, and followed up on. The Inbound Coordinator manages CallRail, routes calls to appropriate team members, pulls lists, supports sales administration tasks, and handles marketing-related operational requests such as business cards and email signatures. The ideal candidate is organized, customer-focused, tech-savvy, and attentive to detail.

Qualifications

• 2–4 years of administrative or marketing coordination experience
• Experience with CallRail or call tracking platforms preferred
• Familiarity with CRM systems (HubSpot preferred)
• Strong phone communication skills
• High attention to detail
• Organized and process-driven
• Proficient in Microsoft Office or Google Workspace

Requirements

• A home office set up that meets the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
• Computer: A working computer with a minimum of 8GB RAM and one of the following:
• Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification