[Hiring] Inbound Call Center Specialist I @Grand Canyon Education

Role Description

Grand Canyon Education's Student Contact Center is currently seeking a full-time Inbound Call Center Specialists to assist with answering main toll-free numbers and calls from specialized groups and provide elite service and support for all internal and external customers. The contact center hours of operation are Monday through Friday, 7:00 a.m. to 6:00 p.m. and selected candidates will work a 40 hour per week. While this position is a Phoenix, AZ based role, we are in a remote status at this time. There may be department meetings or trainings that require in-person attendance in which advance notice will be provided.

• Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.
• Enter potential student inquiries into inquiry management database with high quality and attention to detail.
• Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses.
• Exhibit a positive, friendly, and outgoing demeanor.
• Strong multitasking skills and ability to navigate in multiple systems.
• Possess a level of communication skills to accurately collect, relay and track information.
• Must be dependable, punctual, and customer service oriented.
• Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog.
• Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics.
• Other duties as assigned.

Qualifications

• High School degree required.
• 1-3 years customer service experience within a call center environment.
• Ability to type 20 wpm while interacting with callers and system-based tools.
• Basic knowledge of Microsoft Office suite.
• Strong multitasking skills and ability to navigate in multiple systems.
• The ideal candidate will exhibit a positive, friendly and outgoing demeanor.
• Must be dependable, punctual, and customer service oriented.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Benefits

• Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan.
• Generous time off plan and 11 paid holidays.
• Paid time off to volunteer in the community or at GCU sponsored events.
• Education Tuition Discount Program for full-time employees, their spouses and dependent children.
• Free on-site gyms on campus.