[Hiring] Inbound Call Center @Mortenson Dental Partners

Role Description

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices.

• Strives to delight patients and families by creating a kind, gracious, and caring environment.
• Ensures telephone is answered in a timely and professional capacity.
• Maintains quality while consistently meeting minimum expectation levels.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems.
• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Promotes a “team first” attitude by demonstrating positive and caring relationships and communication with coworkers.

Qualifications

• High School diploma or equivalent
• 1 year using both English and Spanish languages in a professional and/or contact center capacity
• Basic computer skills

Requirements

• Previous customer service experience
• Ability to multitask while communicating on the phone and in writing with patients
• Warm, professional & friendly disposition
• Attention to detail and excellent communication skills
• Dental knowledge is a plus

Benefits

• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• 401K
• Daily Pay
• Professional development assistance
• FREE continuing education opportunities
• Employee assistance program