[Hiring] Implementation & Support Specialist @Jonas Club Software

Role Description

You care about helping small business owners (and enterprise clients) reach their dreams. You sweat the details of their issues and truly care about the customer experience. In fact, you do whatever’s needed to help our customers succeed.

You’re a terrific listener, a diplomatic negotiator, and a discerning communicator. You see what needs to be done and you're motivated to do it without direction, at the same time looking for opportunities to share ideas and pitch in on others’ projects. You take customer feedback as a challenge to get it right and get joy from building a product that customers love.

The ideal candidate will be self-motivated, independent, customer focused with the ability to set priorities. The candidate will also be a strong communicator, a problem solver, one who listens, and has patience and composure when dealing with clients. The position will also involve strong collaboration with colleagues in all areas of our business including software development, customer support, and sales to help ensure our client’s needs are being fulfilled.

Qualifications

• College or University Degree in Accounting, Information Technology, or equivalent professional experience
• You love technology. And you have acquired technical learning.
• You are passionate about helping others
• You are good at problem solving…and you enjoy it!
• Effective verbal and written communication skills
• Excellent organizational skills and time management
• Experience in the Club industry would be considered an asset
• Knowledge of Jonas Club Management Software would be considered an asset
• Must be willing to travel up to 50% of the time

Requirements

• Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition.
• Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements.
• Build and maintain Client relations; understanding and motivating clients through integrity and trust.
• Consult with clients and review their current work process to assess their needs.
• Assist clients to create and meet milestones while continuing to monitor project budgeted hours.
• Discuss requirements and explain functionality to both technical and non-technical individuals or groups.
• Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process.
• Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites.

Company Description

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.