[Hiring] Implementation Specialist II @GreenSlate

Role Description

At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and a desire to provide an exceptional level of service to join our growing support team. As an Implementation Specialist II, you’ll be responsible for project setup and client trainings, providing them with a friendly, positive, and knowledgeable experience. The goal is to ensure that all users of the company software have the information and tools they need, and the knowledge to use it. This role is remote within the United States and must be located in the Pacific Time Zone.

Qualifications

• Bachelor's degree
• Customer Service: 3+ years
• Software implementation/Project Onboarding: 1+ years
• Experience supporting accounting or other business operations software
• Knowledge of production workflows and accounting basics is a plus!
• Excellent listening and communications skills
• Extremely focused and detail oriented

Requirements

• Complete complex/studio software project setups and modifications as required by the client
• Answer incoming support calls and emails
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize Intercom ticketing system to manage client requests
• Submit software development requests and bugs to development on behalf of users
• Training and providing ongoing support to other Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Assisting Technical Account Management with clients to ensure their setups are enabled correctly
• Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists

Benefits

• Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Enjoy working remotely with all the tools and support needed to stay connected and productive
• Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do