[Hiring] Implementation Specialist (Associate Level) @WorkWave

Role Description

As an Associate Implementation Specialist, you won't just be setting up software—you’ll be the trusted guide helping real-world business owners transform how they run their daily operations. If you are tech-curious, detail-obsessed, and energized by helping people succeed, this is your launchpad. Armed with modern AI tools, structured playbooks, and dedicated mentors, you’ll master the end-to-end customer journey and build a powerhouse foundation for your career in SaaS.

WHAT YOU'LL DO:

• Learn & Grow: Actively build your product expertise alongside mentors and peers through hands-on collaboration, self-guided study, and structured software training.
• Guide the Implementation Journey: Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.
• Apply Best-Practice Workflows: Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.
• Deliver Engaging Client Training: Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team.
• Organize & Coordinate Projects: Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.
• Maintain Project Documentation: Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.
• Provide Hands-On Troubleshooting: Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.
• Collaborate Cross-Functionally: Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience.
• Leverage Modern AI Tools: Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows.
• Contribute to Team Knowledge: Help update and refine instructional materials, client setup guides, and internal training documentation over time.

Qualifications

• 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
• Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).
• Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.
• Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable.
• Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.
• A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.
• High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.
• Ability and willingness to travel to client sites up to 25% of the time.

Benefits

• Employees can expect a robust benefits package, including health and dental and 401k with company match.
• Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays.
• Up to 4 weeks paid bonding leave.
• Tuition reimbursement.
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc.
• Quarterly awards based on peer nominations.
• Regional discounts and perks.
• Opportunities to participate in charitable events and give back to the community.

Company Description

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers.
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses.
• We openly accept others as they are and build strong partnerships based on trust.
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges.
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration.
• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.