[Hiring] Implementation Specialist @Toast

Role Description

The Multi-Language Onboarding Team is a new venture from Toast, building out our sales and servicing capacity to customers whose primary language is Thai. As an Onboarding Consultant with our Multi-Language Onboarding team, you serve as the customer’s relationship manager & point of contact from the time that the account purchases Toast, through the onboarding phase of the customer journey.

You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and Toast requirements, and deliver high quality customer interactions. To thrive as an Onboarding Consultant at Toast, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments!

Responsibilities

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget.
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast.
• Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources.
• Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices, and document any deviations from best practices that were identified during the design phase of the project.
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience.
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region.
• Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Qualifications

• Bilingual/Fluent in Thai & English required.
• Experience in the Restaurant or Hospitality Industry.
• 3+ years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM.
• Success operating independently and navigating competing priorities in a constantly changing environment.
• Proven track record of success in meeting and exceeding goals.
• Excellent communication, organizational, and influencing skills.

Nonessential Skills/Nice to Haves

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry.
• Experience with Salesforce CRM.
• Experience working in the tech industry or for a SAAS company.
• Training, teaching, or development experience.

Benefits

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

• The base salary range for this role is listed below:
• Zone A: $70,000 — $80,000 USD
• Zone B: $60,000 — $70,000 USD
• Zone C: $55,000 — $65,000 USD

Company Description

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

People Are the Secret Ingredient in Our Recipe for Success. At Toast, our employees are our secret ingredient—when they thrive, we thrive. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work.