[Hiring] Implementation Manager, Public Sector Customer Success @Samsara

Role Description

The Customer Success team at Samsara partners with customers to drive adoption, deliver measurable business value, and build long-term relationships from onboarding through renewal and advocacy. As a Senior Manager on the Mid-Market Customer Success team, you will:

• Lead and develop a high-performing group of CSMs.
• Evolve our customer engagement model.
• Build a strong, motivating team culture.

This role blends strategic thinking with hands-on leadership and is ideal for someone passionate about coaching talent, scaling impact, and helping customers succeed at every stage of their journey.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Qualifications

• 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
• 3+ years in a people manager or leadership role preferred.
• Bachelor's degree from a 4-year accredited institution.

Requirements

• Experience working for a SaaS company.
• Led a team where each team member managed a portfolio of 50+ accounts.
• Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
• Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
• Experience using Gainsight.

Benefits

• Flexible working model that caters to the diverse needs of our teams.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).