[Hiring] Implementation & Integration Specialist @rater8

Role Description

As our Implementation & Integration Specialist, you’ll be on the front lines, ensuring our cutting-edge product is seamlessly deployed for new and existing clients. This role manages the entire implementation lifecycle, meeting client needs, and delivering the excellent customer experience rater8 is known for.

• Be the Project Champion: Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch. Adapt communication style to match the technical prowess of the client contacts being worked with to ensure client satisfaction and efficient use of time.
• Drive Seamless Integration: Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs. Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running.
• Tier 2 Technical Support & Growth: Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions. You will be proactive, with a clear desire to grow and take on more technical work.
• Collaboration & Projects: Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success. Take on quality-of-life process improvements and projects as time permits.
• Communicate with Clarity: Keep clients and internal partners consistently updated with clear, proactive project status reports.
• Elevate Our Process: Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation.
• Embrace other essential tasks as assigned.

Qualifications

• A background in Business, Information Systems, Project Management, or a related field (Bachelor’s degree preferred) or equivalent real-world experience.
• 0 to 3 years of proven experience in software implementation, technical onboarding and integrations, project coordination, or a client success-focused role.
• A versatile, self-managing critical thinker who is open, willing to learn, and has a strong desire to grow and proactively take on work, even when not explicitly assigned.
• A solid grasp of software implementation and system integration processes—you know how things connect!
• Outstanding communication skills, able to adapt your style to any audience when leading calls.
• The ability to manage multiple projects simultaneously.
• A natural technical aptitude and the excitement to quickly master new systems.
• US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California.

Requirements

• Bonus Points: Familiarity with Windows, Zendesk, SQL, and/or Postman.

Compensation

• The expected salary range for this position is $60,000 to $68,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience.

Benefits

• Smart, intellectually curious, creative, supportive, and overall awesome colleagues!
• 100% remote, work from anywhere you have WiFi.
• Medical, dental, and vision benefits.
• Discounted pet insurance.
• Unlimited PTO after 60 days of employment.
• 401(k) after six months with company match.
• Competitive salary.
• Fast-track career advancement with a high-growth, Great Place to Work™ certified organization.
• rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines.