[Hiring] Implementation Consultant @Samsara

Role Description

Samsara’s Mid-Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s Mid-Market customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping Mid-Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. Your customers span the entire range of businesses that power our economy, including:

• Trucking and transportation
• Food and beverage
• Passenger transit
• Utilities
• School buses

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Qualifications

• 2-4 years of experience in a senior Customer Success, account management, or strategic consulting role. Mid-Market SaaS experience preferred.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
• Bachelor’s degree from a 4-year institution.

Requirements

• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
• Diplomacy, tact, and poise under pressure when working through customer issues.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.