[Hiring] Implementation Analyst @Flash

Role Description

Join Our Flash Team as an Implementation Analyst! We are looking for a customer focused person with a strong sense of problem solving, teacher by nature, independent individual who is comfortable in a fast-paced environment for an Implementation Analyst position.

• Understand and translate customer operational goals and deliverables into a plan with successful software configuration.
• Document SaaS software configuration, prepare and execute testing and data conversions using standard tools, and follow established processes and guidelines.
• Evaluate and process onboarding data utilizing Google/Microsoft suite, JIRA, and custom SaaS software.
• Assist customers in navigating the technical aspects of the onboarding process, including the initial configuration of the FLASH/PK product to meet the customer’s operational needs.
• Troubleshoot customer issues pertaining to platform usage and configuration.
• Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira, and project management tools.
• Work with customers to understand their unique operational needs and advise on solutions and best practices.
• Maintain, test, and review existing training materials.
• Manage and prioritize a training schedule.
• Collaborate with support techs to ensure customer training needs and knowledge gaps are addressed.

Qualifications

• 2+ years of experience in a customer-facing support role required.
• 2+ years prior training experience in an external customer capacity required.
• High School Diploma or equivalent is required; a bachelor’s degree is a plus.
• Spanish bi-lingual is a plus.

Requirements

• Ability to work independently at a rapid pace.
• Effective and professional communicator.
• Critical thinking and proven ability to solve complex problems.
• Ability to resolve problems on the spot, calmly, and professionally.
• Aptitude for technical applications.
• Experience with troubleshooting methodologies.
• Customer-first mentality; ability to empathize and build customer relationships.
• Strong project management and computer skills.
• Experience with general project management software.
• Solid technical aptitude with project configuration experience.
• Exceptional interpersonal skills.
• Strong online and in person presentation skills.
• Respect processes and be adaptable to facilitate change.
• Strong organizational and analytical skills with keen attention to detail.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and flexible work environment.
• Opportunities for professional growth and development.