[Hiring] iGaming Digital Marketing Customer Service Representative @Resorts World NYC

Role Description

• Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs.
• Resolve player complaints and escalate unresolved issues as needed.
• Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience.
• Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games.
• Monitor and implement anti-fraud measures to protect both the company and its customers.
• Stay updated on company products, policies, and promotions to provide accurate information.
• Ensure adherence to security protocols and gaming regulations.
• Gather and relay player feedback to support continuous improvement.
• Maintain clear and accurate records of customer interactions.
• Collaborate with internal teams to enhance overall customer experience.

Qualifications

• 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry.
• Must currently reside in New Jersey and perform all work duties within the state.
• Strong communication, adaptability, and problem-solving skills.
• Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth.
• Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace.
• Detail-oriented with a commitment to maintaining service standards and compliance.
• Comfortable in a remote model with flexibility for training and team events.
• Position may involve occasional lifting/moving of items up to 25–50 lbs.

Benefits

• Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform.
• Collaborative team culture with exposure to operations, compliance, and player engagement.
• Remote/Hybrid flexibility with the chance to participate in launches and industry events.
• Competitive compensation and benefits package.
• Salary: $52,500 - $59,000.