[Hiring] HVAC Dispatcher & Operations Coordinator @Inside Out Hiring

Role Description

This is a high-impact, career-oriented remote role designed for a professional based in Latin America who wants to move away from rigid call-center environments and become the foundational backbone of a thriving US-based home services business. As a Dispatcher & Customer Experience Specialist, you will take complete ownership of front-office operations and deliver what we call "Legendary, White-Glove Service"—remaining calm, helpful, and professional at all times.

The role is uniquely dynamic and adapts to seasonal flows:

• During the hot Florida spring and summer months, manage high call volumes, de-escalate stressed customers, and optimize technician schedules.
• During the slower winter months, pivot into a strategic partner—using downtime to proactively improve internal processes, clean up database integrity, and find new efficiencies.

Key Responsibilities

• Call Management & Customer Service: Answer all incoming customer inquiries professionally, handle scheduling requests, and manage customer follow-ups and basic billing questions. Maintain a calm, empathetic head when dealing with frustrated or uncomfortable customers, focusing on immediate problem-solving.
• Smart Dispatching & Logistics: Efficiently coordinate with field technicians, manage daily job flow, and ensure the right technician is dispatched to the right place at the right time.
• CRM & System Management: Utilize HouseCall Pro and Podium to log calls, text clients, update customer profiles, schedule jobs, and maintain pristine data integrity and situational awareness.
• Daily Administrative Maintenance: Review the schedule board daily to ensure jobs are closed out cleanly, invoices are sent out promptly, and parts requests from the service department are tracked.
• Basic Accounts Receivable: Proactively reach out to customers to follow up on and collect small, outstanding balances to keep company records and accounts current.
• Proactive Downtime Management: During the slower winter season, transition from reactive call-handling to proactive business optimization—bringing fresh ideas to restructure processes, clean up databases, and prepare the company for the next peak season.

Qualifications

• 3 to 5+ years of experience as a dispatcher, receptionist, or customer service representative, within the home services industry (HVAC, plumbing, electrical, etc.).
• Native or near-native English fluency with a clear, professional phone presence, alongside fluent Spanish speaking skills.
• Direct, hands-on experience using HouseCall Pro (or highly similar home services software like ServiceTitan).
• An autonomous self-starter who does not require constant micromanagement and actively looks for ways to add value when the phones are quiet.
• A professional looking for a long-term commitment (1+ years minimum) who values stability and wants to grow alongside a thriving US-based business.
• A rock-solid, high-speed internet connection, a quiet remote work environment, and a reliable power setup.

Requirements

• C1 English level is required; the selected candidate will be speaking strictly in English during their whole shift.
• Please submit your resume and audio recording in English.

Benefits

• Full-time position with a salary of $7 to $9 per hour.
• Work schedule: Monday to Friday, 8:00am to 17:00pm (EST).
• Target start date: ASAP.