[Hiring] HRA Operations Associate @Vitable Health

Role Description

As an HRA Operations Associate at Vitable, you'll serve as both a licensed insurance agent and a member experience specialist — helping members navigate their ICHRA/HRA insurance options, benefits enrollment, and Vitable care. This is a weekend-inclusive, full-time remote role ideal for someone who brings insurance expertise, strong communication skills, and a genuine commitment to member service.

• Provide high-quality member support via phone, email, and chat (5 days/week including weekends)
• Assist members with insurance education, eligibility, and enrollment — including ICHRA and HRA plan details and ACA marketplace options
• Submit insurance applications to carriers and own cases through approval
• Answer benefit-specific questions and troubleshoot carrier or cross-functional issues
• Help members navigate the healthcare system and understand their coverage
• Coordinate resources for members needing services outside Vitable's scope
• Identify and escalate recurring issues to improve the member experience

Qualifications

• Active health insurance license required (or willingness to obtain one)
• 2+ years of experience in customer support, member services, or insurance operations
• Familiarity with ICHRA, HRA, or ACA marketplace plans strongly preferred
• Empathetic, confident communicator — especially on the phone
• Availability to work 5 days/week including weekends (required)
• Experience with HubSpot, Zendesk, or similar tools a plus

Benefits

• 100% Silver Plan + Full Medical Coverage
• Dental and Vision Coverage
• 401(k) and Life Insurance
• Access to Vitable's Primary Care membership