[Hiring] Hotline Specialist @Shelter House

Role Description

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will:

• Answer the crisis line and assess callers for shelter entry eligibility.
• Provide resources, information, and safety planning, regardless of shelter entry.
• Listen empathetically and assess imminent danger of lethality due to domestic violence.
• Provide trauma-informed crisis intervention, advocacy, support, and safety planning.
• Coordinate with shelter staff and management for smooth transitions for callers.

Qualifications

• Bachelor’s degree in human services, Social Work, or related field, or a combination of education and experience.
• 2+ years' experience working with victims of DV/SV or Human Trafficking.
• Knowledge in counseling techniques and experience in trauma-informed domestic and sexual violence.
• Strong written and oral communication skills.
• Active listening skills.
• Computer skills – including Word, Excel, email, and the internet.
• Ability to maintain professional ethics and client confidentiality.
• Strong organizational and time management skills.
• Ability to prioritize competing priorities and make sound judgments.
• Ability to complete tasks while navigating frequent interruptions.

Requirements

• Must be a resident of NOVA (Northern Virginia).
• Reliable and stable internet connection.
• Quiet workspace.
• Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed-upon shift.
• Ability to sit or stand for long periods.
• Ability to lift items weighing 10-20 pounds.

Benefits

• Work-life balance.
• 401K (with employer matching).
• Core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.