[Hiring] Hotline Specialist @Shelter House
Hotline Specialist @Shelter House
Customer Service
Salary usd 22 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type part-time
Posted 4d ago

[Hiring] Hotline Specialist @Shelter House

4d ago - Shelter House is hiring a remote Hotline Specialist. πŸ’Έ Salary: usd 22 per hour πŸ“Location: USA

Role Description

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will:

  • Answer the crisis line and assess callers for shelter entry eligibility.
  • Provide resources, information, and safety planning, regardless of shelter entry.
  • Listen empathetically and assess imminent danger of lethality due to domestic violence.
  • Provide trauma-informed crisis intervention, advocacy, support, and safety planning.
  • Coordinate with shelter staff and management for smooth transitions for callers.

Qualifications

  • Bachelor’s degree in human services, Social Work, or related field, or a combination of education and experience.
  • 2+ years' experience working with victims of DV/SV or Human Trafficking.
  • Knowledge in counseling techniques and experience in trauma-informed domestic and sexual violence.
  • Strong written and oral communication skills.
  • Active listening skills.
  • Computer skills – including Word, Excel, email, and the internet.
  • Ability to maintain professional ethics and client confidentiality.
  • Strong organizational and time management skills.
  • Ability to prioritize competing priorities and make sound judgments.
  • Ability to complete tasks while navigating frequent interruptions.

Requirements

  • Must be a resident of NOVA (Northern Virginia).
  • Reliable and stable internet connection.
  • Quiet workspace.
  • Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed-upon shift.
  • Ability to sit or stand for long periods.
  • Ability to lift items weighing 10-20 pounds.

Benefits

  • Work-life balance.
  • 401K (with employer matching).
  • Core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Hotline Specialist @Shelter House
Customer Service
Salary usd 22 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type part-time
Posted 4d ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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