[Hiring] Hotline Operator @BMC Software

Role Description

The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation.

• Comfortable talking to people who are actively using drugs
• Ability to engage with callers from diverse backgrounds and experiences
• Excellent communication skills
• Calm demeanor in potentially challenging situations
• Strong dedication to saving lives through prompt and compassionate actions

This role is “pay per call” and has monthly call requirements in order to stay active on the team.

Qualifications

• Excellent communication skills
• Ability to engage with diverse populations
• Experience in harm reduction frameworks is a plus

Requirements

• Part-time schedule
• Monthly call requirements to maintain active status

Benefits

• Medical, dental, and vision benefits
• Discretionary annual bonuses and merit increases
• Flexible Spending Accounts
• 403(b) savings matches
• Paid time off
• Career advancement opportunities
• Resources to support employee and family well-being

Company Description

SafeSpot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. SafeSpot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.