[Hiring] Hosting Services Outreach Assistant @Lyrasis

Role Description

The Hosting Services Outreach Assistant works as part of an outreach team to support the full suite of open-source hosted services: ArchivesSpace, CollectionSpace, DSpaceDirect, and DuraCloud. This role requires someone who enjoys daily engagement with our libraries, archives, and museum communities and is or becomes fluent in the benefits of working with a non-profit service provider.

The Hosting Services Outreach Assistant is responsible for successfully guiding clients into the Software-as-a-Service sales process, facilitating both new inquiries/new clients and renewals/existing clients. Responsibilities include:

• Responding to customer queries
• Fulfilling new proposals
• Engaging in general account management activities

This collaborative role provides opportunities to work across functional teams, such as marketing, to develop targeted and ongoing marketing and participate in other outreach activities. The Hosting Team is strategically aligned with the Community Supported Technologies and Hosting Services Division, and meaningful collaboration with the technical and program teams is a critical part of this role.

This position is a blend of autonomous work and team/cross-team engagement with a goal of providing excellent service, subject matter expertise, and a working understanding of the client's needs.

Qualifications

• Strong customer service orientation and interpersonal skills
• General understanding of the open-source software development process and life cycle
• General knowledge of library systems, including an understanding of archival, preservation, and digital asset management systems
• Demonstrated ability to effectively manage multiple priorities
• Must possess self-directed initiative and excel in time management, organization, and prioritization
• Ability to work independently and as a member of a team
• Ability to build relationships and work collaboratively with people and organizations internal and external to Lyrasis
• Demonstrated oral and written communication skills
• Strong attention to detail
• Strong analytical and problem-solving skills
• Bachelor's Degree in a relevant field of study or equivalent relevant work experience
• 1 year of client-facing work experience
• Experience with Microsoft Office and/or GSuite products and website editors or content management programs

Requirements

• Master's Degree in a relevant field of study or equivalent relevant work experience (strongly preferred)
• Experience using archive and/or other library technology - particularly open source (strongly preferred)
• 3+ years of related client-facing work experience (strongly preferred)
• Familiarity with ArchivesSpace, CollectionSpace, DSpace/DSpaceDirect, DuraCloud, or other archival, collection management, digital preservation, and/or digital asset management systems (strongly preferred)
• Familiarity with Customer Relationship Management (CRM) systems and forecasting methodologies (strongly preferred)
• Familiarity with Zendesk ticketing, Basecamp, Confluence, etc. (strongly preferred)
• Experience working in a library or archive (strongly preferred)
• Experience working in a remote position (strongly preferred)

Benefits

• Salary Range: Up to $45,000 per year
• Fully remote position
• Occasional travel to Lyrasis company events and in-person professional development, meetings and/or conferences

Applications Details

Applications will be accepted through Tuesday, June 9, 2026. Applications MUST include:

• Cover Letter
• Resume (please attach Cover Letter and Resume as one document, if possible)

Applications without a Cover Letter will not be considered.

Lyrasis Background Check Requirement

As part of our commitment to a safe and trusted environment, Lyrasis conducts criminal background checks on candidates who receive a conditional offer of employment. Offers are contingent upon satisfactory results.

Lyrasis complies with all applicable federal, state, and local laws, including "ban the box" and fair chance hiring requirements, which may govern when and how criminal history information is considered in the hiring process.

At Lyrasis, one of our core values is to provide an inclusive environment to all who are employed here. Accordingly, the company is committed to providing fair and equitable employment opportunities to all applicants, without regard to race, color, religion, sex, national origin, age, disability or genetics.