[Hiring] Home Services Client Support & Dispatch Coordinator @Rack Industries

Role Description

Picture your day: the phone rings and you’re the steady, solutions-focused voice guiding a homeowner through a plumbing leak, an HVAC outage, or a generator issue. You capture details quickly, enter everything into ServiceTitan, send timely Hatch messages, and line up the right technician at the right time. Appointment set. Technician dispatched. Customer reassured. That’s a win—one of many you’ll rack up as a Customer Support & Dispatch Coordinator at Rack Industries.

We’re looking for a customer service pro who thrives in trade industry environments—plumbing, HVAC, electrical, or generators—and who’s comfortable juggling inbound/outbound calls, precise scheduling, and real-time dispatching. You’ll work an 8-hour shift from home, keeping teams and customers in sync.

Qualifications

• Call center experience: 2 years of inbound/outbound phone work (required).
• Appointment scheduling: 1 year (required).
• Dispatching: 1 year (required).
• ServiceTitan: 1 year of hands-on use (required).
• Hatch messaging: 1 year (required).
• Data entry: 1 year with high accuracy (required).
• Customer service in a trade business (plumbing, HVAC, electrical, generators): 2 years (preferred).

Requirements

• Fully remote work location.
• 8-hour shift.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance