[Hiring] Home-Based Reservation Agent @DCX

Role Description

Are you passionate about hospitality and creating memorable experiences for guests? We are looking for a Home-Based Reservation Agent to join a growing U.S.-based professional vacation rental company. In this role, you’ll be the friendly and reliable voice behind the guest communication line—handling calls, responding to voicemails, and managing guest messaging to ensure a seamless and exceptional stay experience.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• At least 2 years of experience in a hospitality, call center, or customer-facing role.
• Previous experience in vacation rentals, hotels, or guest services is a strong advantage.
• Property management experience is considered a strong plus.
• Must be fluent in English with excellent spoken and written communication.
• Able to work during U.S. business hours and weekends.
• Proficient with Guesty, Teams, Outlook, and OTA platforms.
• Dependable, empathetic, and motivated to contribute to a positive guest experience.

Requirements

• Clear, warm, and professional in all verbal and written communication with guests.
• Quick to acknowledge and respond to guest messages and voicemails with accuracy and empathy.
• Calm under pressure and capable of resolving guest issues or concerns effectively and efficiently.
• Flexible and open to taking on new tasks, special projects, or guest-related assignments when needed.
• Maintains accuracy when recording guest notes and ensuring follow-ups are completed.
• Prioritizes guest satisfaction and delivers a hospitality-first experience every time.

Benefits

• Salary Range: Php 45,000 - Php 50,000
• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth